General

• We must be notified of any medical conditions prior to booking an appointment.
• We must be notified of any allergies prior to booking an appointment.
• Children entering the clinic must be accompanied by an adult.
• Hunter House Clinic reserves the right to refuse treatment if it is not suitable.

Cancellation Policy

• A minimum of 24hrs is required if a booking is to be cancelled/rescheduled.
• We may require a deposit to secure a booking in our busiest times.
• If an appointment is cancelled/rescheduled with less than 24hrs notice then 50% of the total treatment(s) cost will be required.
• A ‘no show’ will require to pay 100% of the treatment(s) booked.
• Hunter House Clinic cannot be held responsible for appointments that a client has forgotten.

Loyalty Cards

• A beauty loyalty card is given after the first beauty treatment.
• A medical loyalty card is given after the first medical treatment.
• Loyalty cards are per person and stamps cannot be shared or transferred to another client’s loyalty card.

Gift Vouchers

• Vouchers are non-refundable and no refunds can be given on expired vouchers.
• Gift vouchers have no cash redemption value, no change can be given and they cannot be exchanged for further gift vouchers.
• Gift vouchers are not available to purchase for monthly offers.
• Gift vouchers are valid for 12 months from date of purchase.
• The gift voucher must be presented at time of redemption.
• Failure to present a valid voucher will result in full payment being required.
• The gift voucher entitles the bearer to redeem the product/service/amount specified.

Pricing & Offers

• Treatments available may change without prior notice.
• Treatment prices may change without prior notice.
• Product/Retail prices may change without prior notice.
• Offers may be removed/changed without prior notice.

Hunter House Clinic reserves the right to amend these terms and conditions without prior notice.